Privacy Policy

Purpose of Personal Information Collection

This website is managed by GENESMART SCIENCE AND TECHNOLOGY CO., LTD (Genesmart). The term “Personal Information” in this Policy means information that identifies or has the potential to identify the individual customer. The types of personal information we process (which may vary depending on jurisdictional scope based on current applicable law) include:

– Company name, store, business unit, transaction address, tax code
– Full name, ID number, contact address
– Email, mobile phone number, landline number

We always inform customers of the specific purposes when collecting personal information on this website, and all information must be voluntarily provided by the customer.

Scope of Information Use

The information collected through our website helps us:

– Support customers when purchasing Genesmart products.
– Address customer inquiries.
– Provide customers with information about the latest software versions and updates on our website.
– Review and enhance the content and interface of the website.
– Conduct customer surveys.
– Carry out promotional activities related to Genesmart’s products and services.

To achieve these purposes, our company will review sharing information with Genesmart’s partners in Vietnam or abroad. Information may be shared with a trusted third party that we believe will fulfill the objectives outlined above. However, in this case, we will strive to ensure that the recipient cannot misuse customer information for purposes other than those we have outlined within the customer’s permission. Information will only be disclosed to a third party in special cases when required by law or authorized authorities. In particular, we do not rent or sell customer information to any third party (unless it is related to the need to sell our entire assets or business operations, as mentioned).

Information Storage Period

Customer personal data will be stored until there is a cancellation request or until the customer logs in and cancels. In all cases, customer personal information will be securely stored on the Genesmart server system.

Entities or Organizations with Access to Security Information

Genesmart and related departments involved in supporting and fulfilling contracts with consumers.

Genesmart’s partners in Vietnam or abroad.

Third parties that Genesmart trusts will fulfill the objectives outlined in the collection of user personal information, or third parties when there is a need to sell our entire assets or business operations.

In case of legal requirements: The company is responsible for cooperating in providing customer personal information when requested by legal authorities, including prosecutors, courts, law enforcement agencies related to any violation of the law by customers. Furthermore, no one has the right to violate customer personal information.

Address of the Unit Collecting and Managing Information

GENESMART SCIENCE AND TECHNOLOGY CO., LTD

Method and Tools for Users to Access and Edit Their Personal Data on Genesmart’s System

Customers have the right to request us to allow them to access or edit, delete their personal information, or if customers have any questions about Genesmart’s personal information terms, please email Genesmart at [email protected].

Customer Information Security Commitment

When customers submit their personal information to us, they agree to the terms we have outlined above. We commit that the information provided by customers to us will be kept secure and used to maximize benefits for customers. Genesmart will strive to ensure that customer information is kept confidential. However, due to technical limitations, no data can be transmitted over the internet that can be 100% secure. Therefore, we cannot make an absolute commitment that the information customers provide to us will be securely protected, and we cannot be responsible in case of unauthorized access to customer personal information. If customers do not agree with the terms as described above, we advise customers not to send information to us.

The website may have links to other websites. These linked websites may not be under the management of Genesmart, and Genesmart is not responsible for any linked websites.

Genesmart has the right and full authority to edit the content on this page without prior notice or warning. Customers have agreed that by using our website after such edits, they have acknowledged, agreed to comply with, and trust in this edit. Therefore, customers should preview the content of this page before accessing other content on the website.