Purchase Policy

With Genesmart, we always encourage customers to place product orders through the website to receive the best deals from Genesmart. With the vision of becoming the first e-commerce platform in the country for products related to equipment and supplies used in scientific and medical research, we are committed to providing the best purchase policies for customers when transacting through the Genesmart website.

PURCHASE ADVANTAGE POLICIES ON THE GENESMART WEBSITE

Genesmart encourages customers to perform order transactions directly on our website with special offers. When placing orders through the Genesmart website, customers will receive the following benefits:

  1. Silver, Gold, Diamond customer loyalty packages for customers placing orders on the Genesmart website and meeting the annual purchase limit. These packages include product discount codes, trial usage privileges, and technical support for customers using new products. For more detailed information about each customer package, please contact us or email [email protected].
  2. Product promotion packages during special events throughout the year. Detailed information will be promptly updated on the website. This offer is only applicable when customers place orders directly on the Genesmart website.
  3. Information support policies, purchase guidance directly on the website, and through the chatbox, providing assistance and guidance to customers 24/7.