NGS Sequencing Services

1. Sample Preparation Guidelines: HERE

2. Sample Packaging and Shipping Guidelines: HERE

3. Sample Requirements by Application Type: HERE

4. Sample Quality Control (QC) Guidelines

• Upon receipt, we will immediately perform Quality Control (QC) on the samples. Samples will be classified into three categories: “Pass,” “Hold,” or “Fail,” depending on sample quality and quantity.
• For samples that pass QC, library preparation will be carried out according to standard procedures. We commit to ensuring the required data yield for these samples as specified in the Customer’s Purchase Order (PO).
• Samples that do not meet QC standards will be classified as “Hold” or “Fail.” Please discuss with a Novogene representative if you wish to proceed with processing these samples.
• Please note that amplified cDNA samples and Olink samples are subject to different QC criteria.
• We recommend submitting double the required sample amount whenever possible to allow for potential library re-preparation.
• Please note that the sample volume used for QC (2 µL – 5 µL) is not included in the total sample volume required under the Sample Submission Guidelines.

5. Sample Submission Information

5.1. Submission at GeneSmart

• Sample receiving time: Monday–Tuesday weekly, before 5:00 PM

• Receiving address: 2nd Floor, GeneSmart Company, 65–67 Street No. 5, Ward 8, District 11, Ho Chi Minh City

• Customer Service:

  • 0784 153 953 (Ms. Dao)

  • 0333 752 885 (Ms. Thu)

  • 0832 388 778 (Hotline)

• Email: [email protected] or [email protected]

5.2. Submission at Customer’s Site

• Sample pickup time: Monday–Tuesday weekly, before 3:00 PM

• Customers must package samples according to the guidelines in Section 2

• A FedEx courier will contact the customer for sample pickup

6. Completion of Sample Information Confirmation Form: HERE

Note: Customers wishing to submit samples are requested to complete the confirmation form within 3 hours from the time of sample receipt to avoid delays in the GTT sample submission procedure.

7. Turnaround Time

• 15–20 days from the date of receiving the customer’s Sequencing Confirmation (after QC results are available).

8. Quotation Terms and Payment Method

• Payment terms:

  • 50% of the service fee via bank transfer upon sample submission

  • The remaining 50% within 3 days from the date of QC results and sequencing confirmation
    (Please ensure timely payment to avoid delays in data delivery.)

• Bank transfer details:

  • Account name: GENESMART SCIENCE AND TECHNOLOGY COMPANY LIMITED

  • Bank: Vietnam Technological and Commercial Joint Stock Bank (TECHCOMBANK) – Cho Lon Branch

  • Account number: 190 35975784 011

9. Terms and Conditions

9.1. A Purchase Order (PO) or payment is mandatory to initiate the project and data delivery. Please clearly state the quotation number in the PO. Once samples are submitted, any modification or cancellation must be approved in writing by GeneSmart.

9.2. For DNA/RNA short-run sequencing samples that pass internal QC criteria but generate lower data output than initially quoted, we commit to performing additional sequencing within a reasonable scope at no extra charge to meet the quoted data yield. This may extend the project timeline. However, if the data shortfall is less than 5% of the quoted amount, additional sequencing may not be performed, and the project will proceed with the existing data.

9.3. Additional demultiplexing services will be charged for premade libraries if the number of indexes exceeds the specified limit. For partial lane sequencing, demultiplexing is free for up to 10 indexes per Gb of data. For full lane sequencing, demultiplexing is free for up to 100 indexes per lane. Additional fees will apply if these limits are exceeded.

9.4. All samples submitted to Novogene will be destroyed 60 days after final result delivery. Any samples stored at Novogene for more than 6 months without processing (library preparation/sequencing) will also be destroyed.

9.5. All data will be deleted 30 days after data delivery. Additional charges will apply if customers request data storage beyond 30 days. Please contact your consultant for extended storage options.

9.6. Upon project completion, an invoice will be issued based on the services performed. Additional costs may arise if the information provided is inaccurate or incomplete.

9.7. We reserve the right to suspend data delivery or cancel orders if payment is not made on time.

9.8. Pricing information is CONFIDENTIAL and may only be shared with parties directly involved in the project. Customers agree to keep confidential all non-public technical information or instructions (including gene sequences, oligo types, or sequences) provided during discussions or negotiations related to our products or services.

9.9. GeneSmart reserves the right to revise quotations if the project scope changes. In such cases, we are not obligated to continue the project unless both parties agree to the revised quotation terms.

9.10. Customers are solely responsible for ensuring that the use of generated data complies with all applicable laws, regulations, and policies of relevant authorities. Customers must obtain all necessary approvals and permissions prior to sample submission and bear full responsibility for ensuring the data is suitable for its intended use.